Refund and Returns Policy

1. THE 30-DAY SATISFACTION GUARANTEE

We provide a 30-calendar day return window. This period commences from the moment your carrier tracking status updates to “Delivered.” We encourage you to integrate the product into your workflow or gaming environment during this time. If the hardware does not meet your specific technical standards, you are eligible for a full refund. Please note that requests initiated beyond this 30-day threshold will not be eligible for standard returns.

2. ABSOLUTELY FREE RETURNS (PRE-PAID)

We eliminate the friction of returning goods by providing a 100% FREE RETURN service:

• Integrated Pre-paid Labels: Every Lobsterstar shipment includes a pre-printed, pre-paid return shipping label tucked inside the original packaging.
• Carrier Flexibility: Simply secure the package and drop it off at any authorized USPS or UPS location as specified on your label.
• No Shipping Surcharges: You will never be asked to pay for return postage out-of-pocket; we have pre-negotiated all transit costs on your behalf.

*If your label is missing or damaged, contact support@lobsterstar.com for an immediate digital PDF replacement.

3. ELIGIBILITY & HARDWARE CONDITION

To maintain our quality standards, all returned electronic peripherals must be in “Like New” condition. Requirements include:

• Items must be housed in their original retail box with all internal protective inserts.
• Inclusion of all peripheral accessories: braided cables, switch pullers, additional keycaps, or wireless dongles.
• Product must be free of cosmetic damage, unauthorized firmware modifications, or evidence of liquid exposure.
• Original serial numbers must be intact and legible.

4. ZERO RESTOCKING FEES

At Lobsterstar, we believe in the quality of our gear. Consequently, we never charge restocking fees. Regardless of your reason for returning—whether it’s an ergonomic preference or a change of heart—you will receive a reimbursement of 100% of the original purchase price.

5. PROCESSING & REFUND DISBURSEMENT

Upon arrival at our Norwalk, IA fulfillment center, our technicians will conduct a quality audit within 3-5 business days.

Once verified, your refund is triggered automatically to your original payment method (Visa, Mastercard, AMEX, or PayPal). While we process refunds instantly, please allow 5-7 business days for your banking institution to reflect the transaction in your balance.

6. DEFECTIVE OR “DOA” HARDWARE

In the rare event that a product arrives with a functional defect (Dead on Arrival) or transit damage, notify us within 48 hours. We will initiate a Priority Exchange, shipping a replacement unit to you the same day your return package is scanned by the carrier.

Refund Support & Contact Information

Our Norwalk-based support team is here to assist with any technical or logistical questions regarding your return: