Lobsterstar Return and Refund Policy

Effective Date: May 9, 2026

Business Entity: Lobsterstar

Owner: Ciarra Ann Mcnutt

At Lobsterstar, we stand behind the quality of the gaming peripherals we curate. We understand that finding the perfect tactile response in a keyboard, the exact audio profile in a headset, or the ideal ergonomic grip on a controller is a personal journey. If your purchase does not perfectly align with your gaming or professional needs, we are here to make the return process as seamless and stress-free as possible.

This policy outlines our commitment to a 60-day return window and a transparent, fee-free return experience.

1. Return Window: 60 Days of Protection

We offer a comprehensive 60-day return period. This window begins on the day your order is marked as “Delivered” by the carrier (USPS, UPS, or FedEx).

We believe that gamers need more than just a few days to truly test their new gear. Whether you are breaking in a new mechanical keyboard or testing the surround sound on a premium headset, our 60-day policy ensures you have ample time to decide if the product is right for your setup.

2. Eligibility Criteria for Returns

To ensure a smooth return process, we ask that the following conditions are met:

• Condition: Items must be in their original, sellable condition. Items with significant physical damage, scratches, or missing components may not be eligible for a full refund.
• Packaging: Please return the item in its original product packaging with all included manuals, cables, and accessories.
• Proof of Purchase: A copy of your order confirmation email or your order number is required.

3. “No Fees” Guarantee (Free Returns)

Lobsterstar is proud to offer a Zero-Fee Return Policy. We believe you shouldn’t have to pay to change your mind.

4. The Return Process: Step-by-Step

1. Contact Support: Email support@lobsterstar.com with your Order Number and reason for return.
2. Receive Your Label: Our team will email you a pre-paid return shipping label within 24–48 hours.
3. Pack the Item: Securely place the item in its original packaging and then into a shipping box.
4. Drop Off: Attach the label and drop it off at the designated carrier (USPS, UPS, or FedEx).

5. Refund Timeline and Processing

Once your package arrives at our Sarasota, FL warehouse, we begin the final steps:

• Inspection Period: Usually completed within 2 business days of arrival.
• Refund Issuance: Once approved, we initiate the refund immediately to your original payment method.
• 12-Day Guarantee: Funds will be processed and visible in your account within 12 business days of the date we receive your return.

6. Damaged or Defective Items

If your gear arrives damaged or fails to function correctly out of the box, please notify us immediately. In these cases, we offer an immediate replacement or a full refund. There are no fees associated with returning defective merchandise.

7. Contact Information