Shipping Policy

1. ORDER HANDLING & PROCESSING PROTOCOL

Every unit undergoes a comprehensive quality audit and static-shielded packaging sequence before dispatch.

• Handling Window: 1 – 3 Business Days. This ensures precision in order verification, firmware testing (where applicable), and secure crating.
• Operational Cycle: Our Norwalk fulfillment center operates Monday through Friday. We remain closed on weekends and U.S. Federal holidays to maintain staff welfare.
• Daily Cut-off: 5:00 PM (GMT-05:00) Eastern Standard Time.

Logistics Dispatch: Orders finalized after the 5:00 PM EST cut-off on Friday will enter the processing queue the following Monday morning.

2. SHIPPING RATES & TRANSIT METRICS

Lobsterstar utilizes a simplified, transparent flat-rate shipping model for all domestic territories within the United States.

Geography	Logistics Phase (Handling + Transit)	Total Estimated Delivery	Standard Rate
United States (Domestic)	(1-3 Days) + (4-7 Days)	5 – 10 Business Days	$6.99 USD

3. STRATEGIC CARRIER NETWORK

To guarantee reliability, Lobsterstar intelligently routes shipments through a multi-carrier network including USPS, FedEx, UPS, and DHL eCommerce. The carrier is selected based on optimized transit times to your specific regional hub.

Real-Time Tracking: Once your gear leaves our facility, an automated notification containing your tracking ID will be dispatched. Please allow up to 48 hours for the carrier’s digital nodes to reflect the package’s initial physical scan.

4. TAXATION & BORDERLESS COMMERCE

All orders shipped within the United States are subject to state-specific sales tax, calculated dynamically at checkout. Because our inventory is domiciled in U.S. hubs, domestic customers are not subject to import duties or customs brokerage fees.

5. SHIPMENT ACCURACY & LIMITATIONS

To protect your high-value technical assets, we enforce the following delivery standards:

• Verified Residential/Commercial Only: We do not facilitate shipping to P.O. Boxes, APO, FPO, or DPO addresses due to carrier restrictions on high-value electronics.
• Correction Window: Address modifications must be submitted to support@lobsterstar.com within 12 hours of order confirmation.
• Unclaimed Shipments: Packages returned due to insufficient address data will be subject to a $6.99 re-processing fee.

6. TRANSIT DAMAGE PROTOCOL

In the rare event your hardware arrives with compromised packaging or functional damage, please document the condition with photographs immediately. Contact our support desk within 48 hours of delivery. We will expedite a replacement unit once the carrier claim is initiated.

Logistics Support & Contact

For inquiries regarding an active shipment or to request a status update, our Norwalk administrative team is ready to assist.