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Support Center
FAQs
Lobsterstar Frequently Asked Questions (FAQs)
Effective Date: May 9, 2026
Business Entity: Lobsterstar
Owner: Ciarra Ann Mcnutt
At Lobsterstar, we are committed to providing the gaming community with high-performance headsets, keyboards, and controllers. Below is a comprehensive list of FAQs designed to provide immediate clarity regarding our logistics, return policies, and business operations.
1. Shipping and Delivery
How much does shipping cost?
We offer a transparent, unified flat-rate shipping fee of $6.99 for all orders, regardless of size or weight.
How long will it take for my order to arrive?
Total delivery time is 3 – 7 Business Days (1 day handling + 2-6 days transit).
| Shipping Phase | Duration Specification |
|---|---|
| Order Cut-off | 5:00 PM EST |
| Handling Time | 1 Business Day |
| Transit Time | 2 – 6 Business Days |
2. Returns and Refunds
What is your return policy?
We offer a 60-day return window from the date of delivery.
Are there any fees for returning an item?
No. Lobsterstar has a “No Fee” policy—no restocking fees and we provide a free pre-paid return label.
3. Orders and Modifications
Can I cancel or change my order?
Yes, but only before the shipping label is generated. Email support@lobsterstar.com immediately for urgent changes.
4. Products and Technical Support
What if my item arrives damaged?
Please contact us within 48 hours with photographs. We will arrange a replacement at no cost to you.
5. Payments and Security
Is my personal data secure?
Absolutely. We use industry-standard SSL encryption and do not store your full credit card information on our servers.
Contact Support
Email: support@lobsterstar.com
Hours: Mon – Sat, 8:00 AM – 7:00 PM (EST)
Location: Sarasota, FL, United States
Response Time: Within 24 hours