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Cancel/Change Order
Order Cancellation & Modification Policy
Corporate Governance & Consumer Rights | Lobsterstar | Led by Justin Daniel Hayes
1. Precision Fulfillment Philosophy
At Lobsterstar, our operational framework is built on high-velocity precision. Under the executive leadership of Justin Daniel Hayes, our administrative hub in Norwalk, Iowa works in seamless integration with our domestic fulfillment network. Because we specialize in professional-grade hardware—including custom-tuned keyboards and high-fidelity peripherals—every order initiates an automated logistics sequence designed for speed.
To uphold our commitment of delivering premium gear within 5-10 business days across the United States, the processing cycle begins almost instantly upon payment verification. This eliminates idle time and ensures your hardware is prepared and dispatched without delay, necessitating a structured window for any modifications or cancellations.
2. The 12-Hour Critical Window
We understand that data entry errors or changes in preference can occur. To accommodate our customers while maintaining logistics integrity, we offer a 12-hour grace period from the precise moment your order is confirmed.
- Full Order Cancellation: Requests submitted within this 12-hour window are eligible for a 100% full refund, credited back to your original payment method without any administrative fees.
- Technical Data Adjustments: This includes corrections to shipping addresses, contact information, or hardware variants (color, switch type, etc.). These must be finalized within the 12-hour window to ensure our warehouse team receives the corrected data before the package is sealed.
- Automated Lock Status: Once an order passes the 12-hour threshold, it is electronically “locked” into our fulfillment queue. At this stage, shipping manifests are generated and logistics containers are assigned. Consequently, we are unable to intercept or alter the order data beyond this point.
3. Priority Submission Protocol
To ensure your request is prioritized by our support team in Iowa before the logistics lock, please adhere to the Hayes Priority Protocol:
Step 1: Direct Email Transmission
Contact our desk at: support@lobsterstar.com
Step 2: Subject Line Optimization
You MUST use the subject: URGENT: ORDER CHANGE #[Your Order Number]
Step 3: Specification Detail
Clearly define if you require a Total Cancellation or a Specific Modification (e.g., “Correcting shipping address to…”).
Our administrative desk monitors these requests from Monday to Saturday, 8:00 AM – 7:00 PM (Eastern Standard Time). Submissions received outside of these hours will be processed in chronological order at the start of the next business cycle.
4. Refund Disbursement & Post-Transit Logistics
Upon validation of a cancellation within the 12-hour window, our finance department will trigger a refund immediately. As per our Refund Policy, please allow 3-5 business days for the funds to reflect in your statement, depending on your bank’s internal processing speed.
Post-Shipment Status: If your order has already departed from our domestic hub, the delivery cannot be halted in transit. In such cases, please accept the delivery and utilize our 30-Day Return Policy. For your convenience, every Lobsterstar package includes a pre-paid return label to ensure a seamless, zero-cost return experience.
5. Ethical Compliance & Consumer Protection
Lobsterstar is fully committed to the Fair Credit Billing Act and all U.S. Federal Trade Commission (FTC) guidelines governing mail-order commerce. We do not impose restocking fees for cancellations made within our grace period. Our mission is to foster a transparent and ethical relationship with every user who chooses Lobsterstar for their technical hardware needs.
Customer Support Center
For urgent assistance regarding an active order or clarification on these terms, please contact our Iowa headquarters via email. We strive to address all priority inquiries within 24 business hours.
Legal Business Entity: Lobsterstar
Registered Office: 2910 Lexington Dr, Norwalk, IA 50211, United States
Primary Email: support@lobsterstar.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)