Privacy Policy

1. INFORMATION WE COLLECT

When you interact with the Site, we collect specific data points to optimize your experience and fulfill our contractual obligations. This includes:

• Device & Technical Metrics: Version of web browser, IP address, time zone, cookie identifiers, viewed products, search queries, and engagement patterns via secure telemetry.
• Order & Transactional Data: Full legal name, billing address, shipping address, payment information (encrypted credit card tokens or PayPal credentials), email address, and phone number.
• Support Interaction Logs: Any data shared during communications with our Norwalk-based administrative team via support@lobsterstar.com.

2. UTILIZATION OF DATA

We leverage your personal information to power the Lobsterstar experience, specifically for:

• Logistical Fulfillment: Processing payments and executing the $6.99 flat-rate shipping protocol to your location.
• Risk Mitigation: Screening orders for potential fraud or security threats to protect both the consumer and the platform.
• Personalized Communication: Providing updates on technical gear, firmware releases, and exclusive offers based on your purchase history.

3. DATA SHARING & THIRD-PARTY PARTNERS

Lobsterstar collaborates with industry-leading service providers to facilitate our operations. We only share information necessary for service execution:

• Ecommerce Infrastructure: Secure platforms that host our storefront and manage transactional databases.
• Strategic Logistics: Partners like USPS, UPS, and FedEx who handle the physical delivery of your hardware.
• Legal Compliance: We may disclose information to respond to lawful requests, subpoenas, or to safeguard the rights and safety of Justin Daniel Hayes and the Lobsterstar community.

4. COOKIES & TRACKING TECHNOLOGIES

Our Site utilizes cookies to remember your preferences (such as region and shopping cart persistence). These include functional, performance, and analytical cookies designed to refine site speed and interface responsiveness. You may manage these through your browser settings, though disabling them may restrict access to secure checkout features.

5. CONSUMER RIGHTS (CCPA/GDPR)

Residents of the United States (including California) hold the right to access, correct, or request the erasure of their Personal Information. Lobsterstar operates with a “Non-Sale” policy—we do not sell your personal data to third-party brokers for marketing purposes.

6. RETENTION & SECURITY

We retain order data indefinitely to support our 30-day return policy and provide long-term warranty assistance. All data is protected via 256-bit SSL encryption and stored on secure domestic servers.

Privacy & Data Support Desk

For inquiries regarding your data footprint or to exercise your privacy rights, please reach out to our Norwalk headquarters: